01 Who We Are
The Perfect Press is a professional ironing and laundry collection service based in Hampton, Peterborough. We provide home collection and delivery of ironing services to customers across Peterborough and surrounding areas.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, The Perfect Press is the data controller responsible for your personal information.
📞 07749 729 628
📧 pressperfect.co@gmail.com
02 Information We Collect
When you use our service or contact us, we may collect the following personal information:
Information you provide directly
- Your full name
- Your home address and postcode (for collection and delivery)
- Your phone number
- Your email address
- Preferred collection date and time slot
- Service preferences and any special instructions you provide
Information collected automatically
- Basic website usage data (pages visited, time on site) via cookies if you visit our website
- Device and browser type for website performance purposes
We do not collect any sensitive personal data such as financial account details, health information, or government identification numbers.
03 How We Use Your Information
We use your personal information only for the following purposes:
- To arrange and confirm collection and delivery of your laundry
- To contact you about your booking, including confirmations and any changes
- To process payment on delivery
- To respond to enquiries or complaints you send us
- To improve our service based on feedback you provide
- To keep records required for our business operations
We will never use your information for unsolicited marketing without your explicit consent, and we will never sell your data to any third party.
04 Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases to process your personal data:
- Contract performance — processing is necessary to fulfil your booking and provide the ironing service you have requested
- Legitimate interests — to manage and improve our business operations, and to communicate with you about your service
- Legal obligation — where we are required by law to retain certain records
- Consent — where you have explicitly agreed, for example to receive promotional messages
05 Sharing Your Data
We do not sell, rent, or trade your personal information to any third party.
We may share your data in very limited circumstances:
- With service providers who help us operate our business (such as email or booking platforms), who are bound by strict data protection agreements
- Where required by law, such as in response to a court order or legal obligation
- To protect the rights, property, or safety of The Perfect Press, our customers, or others
Any third parties who process data on our behalf are required to handle it securely and only for the purposes we specify.
06 How Long We Keep Your Data
We retain your personal information only for as long as necessary:
- Booking and contact records are kept for up to 2 years from your last order, so we can assist with any follow-up queries
- Financial records (e.g. payment receipts) may be kept for up to 6 years as required by HMRC guidelines
- If you request deletion of your data, we will action this within 30 days, except where we are legally required to retain certain records
07 Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — you can request a copy of the personal data we hold about you
- Right to rectification — you can ask us to correct inaccurate or incomplete data
- Right to erasure — you can ask us to delete your data in certain circumstances
- Right to restrict processing — you can ask us to limit how we use your data
- Right to data portability — you can request your data in a portable format
- Right to object — you can object to us processing your data for certain purposes
- Rights related to automated decision-making — we do not use any automated decision-making or profiling
To exercise any of these rights, please contact us at pressperfect.co@gmail.com or call 07749 729 628. We will respond within 30 days.
You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.
08 Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. These measures include:
- Storing customer information securely and limiting who can access it
- Using secure, password-protected email accounts for business communications
- Not storing payment card details — all payments are made in cash or via bank transfer directly
While we take these precautions, no method of transmission over the internet or electronic storage is 100% secure. If you believe your data has been compromised, please contact us immediately.
09 Cookies
If you visit our website, we may use cookies — small text files placed on your device — to help the site function correctly and to understand how visitors use it.
- Essential cookies — required for the website to work properly
- Analytics cookies — help us understand visitor behaviour so we can improve the site (only used with your consent)
You can control and manage cookies through your browser settings at any time. Disabling cookies may affect some website functionality.
10 Third-Party Links
Our website may contain links to third-party websites (for example, social media platforms). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our service after any changes constitutes your acceptance of the updated policy.
12 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please get in touch:
We aim to respond to all data-related enquiries within 30 days.